Terms and Conditions
Online conditions of web site use
"It is a condition of use of the Website that you accept and agree to the following
Terms and Conditions of Petsparade.com. No other terms shall apply unless stated below.
These terms may be varied by Petsparade.com from time to time and revised terms will be deemed
to apply at the relevant time in respect of your use of the Website. By proceeding to use the
Website you agree to be bound by the following: Petsparade.com reserves the right to alter or
delete material from the Website at any time and may, at any time, revise these terms by updating
this posting. You are bound by any revision and should therefore periodically visit this page to review
the then current terms. Whilst Petsparade.com uses reasonable efforts to include accurate and up to
date information in the Website, Petsparade.com makes no warranties or representations as to the
accuracy of any information given. Petsparade.com assumes no liability for any errors or omissions
in the content of the Website. Petsparade.com has not reviewed and does not review the sites that
are linked to this Website and is not responsible for the content of nor any liability arising
in respect of any off-site pages or any other sites linked to the Website. Although Petsparade.com
may from time to time monitor or review the materials on the Website, Petsparade.com is under no
obligation to do so and assumes no responsibility or liability arising from any such content.
Petsparade.com makes no representation or warranty about the accuracy or suitability of any content
on the Website and all other implied warranties are excluded to the fullest extent permissible under
English law. By using the Website you hereby agree not to rely on any of the information contained herein.
Under no circumstances shall Petsparade.com be liable for any direct, incidental, special, consequential,
indirect or punitive loss or damages that result from the use of the materials on the Website or the
materials on any sites linked to the Website or any services offered on the Website. The Website is
controlled and operated by Petsparade.com from the United Kingdom and complies with English law. Those
who choose to access the Website from locations other than the United Kingdom do so on their own
initiative and are responsible for compliance with any applicable local laws and any liability arising
in respect of the same."
Pets Parade Limited (referred to in these conditions as "we" or "us").
Terms and conditions for transactional part of the Website
The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.
GEOGRAPHICAL RESTRICTION
1.1 This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We cannot accept any orders from outside these countries.
PRICE AND PAYMENT METHODS
1.2 All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.
1.3 Payment can be made by any major credit or debit card as shown on our Website.
1.4 Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
1.5 We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
1.6 Alternatively, you may make your payment by fax on 01384 877101.Or by posting a cheque for the full amount of your order including P&P to Pets Parade Ltd, 41 Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF. Goods will be dispatched on cheque clearance.
1.7 If payment is made by credit or debit card, the card will be debited when the order is placed.
1.8 The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
1.9 All prices are inclusive of VAT and exclusive of delivery costs.
PLACING AN ORDER
1.10 The goods displayed and information about goods and prices on our Website are an invitation to you to offer to buy.
1.11 An order is placed when you click the buy button on our order form or fax to us your order form on 01384 877101. Payment details must be provided at time of ordering.
1.12 We shall acknowledge receipt of your order with an email or fax confirmation. We reserve the right to refuse your order or part order.
1.13 The order shall be accepted by us when you receive our acknowledgement. The date and time of the order shall be the date and time at which you first have access to the confirmation message.
1.14 Once we have confirmed acceptance of your order, we shall keep a copy of it on file [for 6 months, together with a copy of these terms]. If you wish to see a copy, please e-mail our customer services: customerservice@petsparade.com
1.15 If you receive confirmation of an order which you did not place, or if the details in the confirmation do not match the order which you placed, or intended to place, you must contact our customer services immediately by email on: customerservice@petsparade.com or by fax on 01384 877101 to cancel the order or correct the details.
DELIVERY
1.16 We do our best to supply the goods ordered by you, in most cases within five working days of the order date. Certain products will take longer to deliver.
1.17 All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 21 working days, you will be offered the choice of a full refund or alternative goods of equivalent quality and price.
1.18 Delivery is charged as follows:
1.18.1 Within the mainland United Kingdom: charged at £4.99 for orders up to £54.99 and free of charge for orders above £55.00. There is an additional charge of £10.00, regardless of order value for delivery to the Scottish Islands, Northern Ireland, Isle of Man and Isle of Scilly, and this will be automatically added to your order value. There is an additional charge of £37.00 regardless of order value for delivery to the Channel Islands and Republic of Ireland and this will be automatically added to your order value.
There is an additional charge of £15.00 for Saturday delivery (only available for mainland UK) regardless of order value and this will be automatically added to your order value. In cases where we are unable to deliver on the first Saturday after receiving your order for any reason we will contact you and offer either a refund of the extra carriage charge or arrange for delivery on a subsequent Saturday.
1.19 If your goods are not delivered within 30 days of the order or are damaged in transit or the wrong goods are delivered, please notify us by e-mail (customerservice@petsparade.com) or fax (01384 877101).
RETURNS POLICY
1.20 If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email on customerservice@petsparade.com or by fax (01384 877101) and return any goods which have been delivered to you to: Pets Parade Ltd, 41 Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF. Return of goods after the 7 working day period is entirely at our discretion.
1.21 All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. Goods returned to this address must be sent via Parcel Force. We recommend that you return goods by recorded delivery.
1.22 On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is due to a fault in the goods or any fault of ours, then all sums including return postage shall be refunded.
1.23 Except in the case of faulty or damaged goods, this right to cancel does not apply to:
1.23.1 goods made up to your specification or highly personalised Goods which are liable to deteriorate rapidly Periodicals, books, DVDs, videos or magazines.
1.24 This returns policy does not affect your statutory rights.
COMPLAINTS
1.25 If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please contact us at Pets Parade Ltd, 41 Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF or at customerservice@petsparade.com
PRIVACY & DATA PROTECTION
1.26 It is our policy to take all necessary steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all necessary steps to implement this policy.
1.27 In order to process your order for goods we shall require your name, address and address for delivery (if different) and email address. We shall also require the information necessary for payment by cheque or by credit or debit card.
1.28 We may from time to time use your details to send you information by email, post or fax about our special offers and other information that you may find useful. In addition we may send your name on to carefully selected third parties who may contact you with similar information. If you would rather not receive this information please e-mail us at cutomerservice@petsparade.com
DISCLAIMERS AND LIMITATIONS OF LIABILITY
1.29 We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.
1.30 Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer's instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.
1.31 This does not affect your statutory rights with respect to goods purchased from us.
1.32 This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.
JURISDICTION
1.33 These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.
SUPPLIER DETAILS
1.34 Our full name is Pets Parade Limited (Company number 3892835) and our registered office is at Hamiltons Registered Auditors, Meriden House, 6 Great Cornbow, Halesowen, West Midlands, B63 3AB.
1.35 If you need to contact us quickly, please send an email to customerservice@petsparade.com or phone 01384 878813
1.36 We are registered for VAT, number: 747818685
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Pets Parade is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new pond pump from us we would accept their old pond pump and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to the right.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright petsparade.com or their technology providers .All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Pets parade.com or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of pets parade.com is strictly prohibited.